Shipping policy

📄 Grand Watch House - Official Logistics, Shipping, and Handover Policy

Thank you for choosing Grand Watch House (www.bkktimepiece.com). To provide the most convenient, transparent, and secure shopping experience, we fully support a multi-channel delivery ecosystem, featuring both "Home Delivery with Open-Box Inspection" and "By-Appointment Physical Handover" services. Please review the following terms carefully before placing your order:

I. Quality Control (QC) & Processing Lead Time

  • Dispatch Upon QC Confirmation: To maintain the absolute pinnacle of product quality, every single timepiece must undergo a series of rigorous precision instrument testings before leaving our facility. Prior to dispatch, our customer service team will provide you with a live, actual quality control (QC) video and timegrapher data photographs of your specific watch.

  • Processing Lead Time:

    • Standard In-Stock Items: Your shipment or face-to-face handover arrangement (Pattaya) will be scheduled within 2 to 3 working days after you explicitly confirm that the QC video is error-free.

    • Premium Custom Modification Models (e.g., Gold Wrapping, Diamond Setting, Bespoke Laser Engraving, etc.): Due to the highly sophisticated and meticulous factory procedures involved, custom items require extra craft time (typically 5 to 10 working days, subject to specific customer service notification). The delivery pipeline will be initiated only after custom production is fully completed and verified by your QC approval.

II. Shipping Channels: Home Delivery with Open-Box Inspection OR Pattaya Handover (Free Shipping)

  • Home Delivery: Once the package safely arrives at the local customs bureau and successfully completes clearance, it will be handed over to a premier local express courier network for direct, tracked delivery straight to your designated address.

III. Cross-Border Tariffs, Deposit Framework & Cancellation Protocols

  • Cross-Border Taxes: All customs duties, tariffs, and importation clearance fees generated during cross-border transit are 100% absorbed and handled by this Website; buyers will never be subject to any unexpected cross-border fees. However, if a shipment is returned to our warehouse due to buyer-related factors (e.g., failure to collect the package within the deadline, or providing an incorrect address/phone number), the logistics cost for the second delivery attempt must be fully borne by the buyer.

  • Appointment & Deposit System: All Cash on Delivery (COD) shipments and Pattaya face-to-face handover services must be booked well in advance with our online customer support team to secure a scheduling slot. To prevent malicious no-shows, competitor probing, or volatile last-minute cancellations, buyers are required to fulfill a commitment deposit of 10% to 20% of the total order value (or a fixed sum designated by our customer service) prior to the official schedule confirmation.

  • Short-Notice Cancellation Forfeiture Rule: If a buyer cancels the order on short notice after the package has already been dispatched (including last-minute cancellations on the scheduled day of handover, no-shows, or rejections due to personal preference changes rather than actual product quality issues), the commitment deposit will be immediately and entirely forfeited to offset staff attendance overheads and international logistics expenditures. No refunds will be issued under these circumstances.

  • 【CORE】On-Site Inspection & Post-Handover Liability Disclaimer:

    • During the Pattaya physical handover, the buyer is fully permitted to unpack the external packaging in the presence of our service personnel to comprehensively inspect the overall aesthetic condition of the watch (including the case, bracelet, crystal, clasp, etc., for any scratches or dings) and test on-site that all mechanical movement functions and timekeeping statistics are operating flawlessly.

    • 【Post-Departure Disclaimer】 Once the buyer explicitly confirms the on-site inspection is free of errors, settles the remaining balance, signs for receipt, and leaves the venue, it represents that both parties have mutually verified that the product is "flawless in appearance and fully functional." After leaving the venue, this Website will absolutely no longer accept any return or exchange requests predicated on "scratches, dings, dial blemishes, missing protective film, or incomplete accessories." For products post-handover, the buyer is strictly covered under the protection of our promised "One-Year After-Sales Movement Warranty."

IV. Customs Inspections & Force Majeure Logistics Delays

  • Normal Shipping Timelines: Under standard logistics conditions, regional courier transit takes approximately 5 to 7 working days to be successfully delivered following dispatch.

  • Customs & Force Majeure Exemptions: In the event of sudden international customs policy shifts, random inspections, peak border clearance congestion, or delivery delays induced by force majeure factors such as severe weather (e.g., flights grounded due to typhoons), this Website will actively assist in pressing the courier for updates. However, we do not assume any derivative economic compensation liabilities arising from shipping delays.

V. Collection, Receipt & "Unboxing Video" Obligations

  • Package Inspection: For buyers utilizing Cash on Delivery (COD) channels, please ensure you check whether the external shipping package is entirely intact upon receipt or pickup. If the outer box exhibits severe structural damage, opening marks, or signs of being resealed, please take clear photographs, reject the package immediately, and contact our customer service.

  • 【Core Requirement】Continuous Unboxing Video:

    • All buyers purchasing via COD channels must record a continuous, completely unedited video of the entire unboxing process when opening the logistics package. The video footage must clearly capture the logistics shipping label, all six intact sides of the outer package, the process of removing the protective bubble wrap, taking out the watch box, and meticulously inspecting the watch's physical appearance and the integrity of its factory protective films.

  • Thailand Local Express Open-Box Inspection Clause: For local courier deliveries within the territory of Thailand, we fully support the "Open-Box Inspection upon Delivery" service. Buyers are permitted to open and inspect the product's appearance and structural integrity on the spot before signing. However, the buyer is obligated to actively cooperate with the operating specifications and workflows of the local courier personnel. If the product exhibits no major quality defects upon on-site inspection, the buyer shall not arbitrarily cancel the order or reject the package without cause.

※ Grand Watch House reserves the right of final interpretation for this policy. Regardless of whether you choose courier delivery or face-to-face handover, we will safeguard your capital security and timepiece quality with the highest industry standards. If you have any inquiries, please contact our online customer service prior to placing your order. ※